Our Thoughts

Measuring Complexity

Knowing the level of complexity you are dealing with is key. To high-level of complexity and there is a risk to fall into entropy. To low level and your competitive advantage is at risk. This video describes in high-level how to measure complexity?

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How to improve company governance using complexity?

From the board to a group of people, management governance has the same purpose and the same problems. Governance (as defined by ISO 26000) is a “system by which an organization makes and implements decisions in pursuit of its objectives.” It’s the process to ensure that principles, policies, standards, and working instructions set up by a group

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How to improve customer satisfaction using complexity?

We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you

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